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+32 (0)16 904066

RMA status

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Quotation before repair


If you would like to receive a quotation before repair please indicate this on the RMA form together with the error description.

Quotation fee is 45€ or 65€ (excl. costs) and will not be charged if the repair is approved.

All repairs without specific quotation request will be carried out.

If repair cost will be over 250 € or disproportionate with the current value we will automatically contact you for approval.


Payment


It's all quite simple with Roadtech Services. All our work is processed digitally. After repair has been completed an email will be send with a work sheet and invoice which contain all information, specifications and payment options.

1- If you choose to pay by bank transfer you will receive an email when your payment has been received that your device(s) are ready for collection.

2- You can pay in cash or with Bancontact at the reception when picking-up your repair. We do not accept credit cards.



Delivery and return shipment


PLEASE only use factory packing or a road case when shipping items for repair to Roadtech Services.

Roadtech Services is not liable for any damage sustained during transport. It is within your responsibility to ensure the safe journey of your product. Please ensure the product you send for repair is always packed in its original packaging or roadcase.

We will charge extra to repair transit damage.

Clearly label each repair with the fault description and /or a print-out of the RMA.

You will be charged for packing and carriage back to you.


Please not that we will not accept any shipments or complete any repairs without an RMA form.



Special note for Effect/Smoke equipment


When sending out atmospheric equipment to Roadtech Services, please make sure the fluid is removed from the fluid compartment.

Roadtech Services is not liable for any damage sustained during transport with fluid left in the machine.

We will charge extra to repair or clean the device. Please send devices complete with cabling and remote.

Clearly label each repair with the fault description and /or a print-out of the RMA.


Warranty Repair shipments

It is within your responsibility to ensure the safe journey of your product. Please ensure the product you return for warranty repair is  packed in its original packaging or roadcase.

Warranty repairs will only be returned at our expense if they have been supplied in their original packaging.

Warranty claims can only be processed if the serial number of the unit in question is mentioned on the original purchase invoice.

Roadtech Services is not liable for any damage sustained during transport. We will charge extra to repair transit damage.

Clearly label each repair with the fault description and /or a print-out of the RMA.

Payment information

Delivery & Returns

Terms & Conditions

Our terms are temporarily offline to be adjusted to the new GDPR/AVG/PIBR

Due to new legal laws it will be published in Dutch.

Please click here for our renewed Terms of service. ( not active) ready week 40

For a currect copy please email our office.